We1wi Privacy Policy – Your Personal Data Protection

This Privacy Policy outlines we1wi's commitment to protecting the personal information of all members who use our platform. It is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.

"Personal information" in the context of this policy refers to any information that can be used to identify you as an individual — directly or indirectly — including your name, identification number, email address, phone number, financial information, and platform usage data.

This policy applies to all registered members, visitors to the we1wi website, and anyone who interacts with our platform through any channel. By using we1wi's services, you agree to the management of your personal information in accordance with this Privacy Policy.

We1wi acts as the data controller responsible for personal information collected and processed through our platform. We take every aspect of data protection seriously and ensure that all staff handling personal data adhere to strict security procedures.

We1wi only collects data that is strictly necessary to provide our services safely and effectively. The following are the categories of data we collect and the reasons they are required:

Every piece of data we collect is used for a clear and legitimate purpose. we1wi does not use your data for purposes unrelated to the provision of our platform services without first obtaining your consent.

• Account management: Creating, verifying and maintaining your member account securely.
• Transaction processing: Processing deposits, withdrawals and bonus payments accurately and promptly.
• Identity verification (KYC): Verifying that you are an eligible individual and protecting your account from unauthorised access.
• Platform security: Detecting and preventing fraud, money laundering and other security threats.
• Customer support: Handling enquiries, complaints and support requests efficiently.
• Legal compliance: Meeting the legal and regulatory obligations applicable to we1wi.
• Service improvement: Analysing usage patterns to improve the overall gaming experience.
• Marketing communications: Sending promotional information and special offers — only where you have given your consent.

We only process your personal data on a lawful basis — whether to fulfil a contract between you and we1wi, to comply with legal obligations, based on our legitimate interests, or with your explicit consent.

We1wi does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are certain situations where we need to share your information with selected parties in order to provide our full range of services:

• Payment service providers: Approved payment gateways for processing your deposits and withdrawals. They receive only the data necessary to process the transaction.
• Game providers: Third-party gaming platforms integrated with we1wi require basic account information to enable you to play. They do not receive your full financial details.
• Identity verification services: Authorised third-party KYC providers assist us in verifying member identities for legal compliance purposes.
• Relevant authorities: We will disclose the necessary information to legal authorities when required by a valid court order or law.

All third parties we work with are bound by strict confidentiality agreements and are required to handle your data to security standards no lower than those of we1wi itself.

Protecting your personal data is a responsibility we take seriously. we1wi implements multiple layers of technical and organisational security to ensure your data remains protected at all times:

While we take all reasonable steps to protect your data, no system is truly 100% secure in the digital world. If you suspect your account has been compromised or notice any suspicious activity, please contact our support team immediately.

We1wi uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operation.
• Performance cookies: Collecting anonymous information about how visitors use our website to help us improve functionality and content.
• Preference cookies: Saving your preferences such as language, display settings and other options so you don't need to reconfigure them every time.
• Analytics cookies: Helping us understand traffic patterns and platform usage to make better-informed improvement decisions.

You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of specific features on the we1wi platform.

As a we1wi member and data subject under the Personal Data Protection Act 2010, you hold the following rights regarding the personal data we store:

To exercise any of these rights, contact our support team. We are committed to processing every request within 30 business days at no charge, except for requests that are clearly excessive.

We1wi retains your personal data only for as long as necessary to fulfill the purposes stated in this policy or to comply with applicable legal and regulatory obligations.

• Active account data is retained for as long as your account remains active, plus the minimum retention period required by law.
• Financial transaction data is retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements.
• Customer support communication logs are retained for 3 years from the date of the last interaction.
• Closed account data is retained for the period required by law before being securely deleted.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using approved procedures.

The we1wi platform is strictly limited to individuals aged 18 and above. we1wi does not knowingly collect, store or process personal data of children under the age of 18.

If we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate action to delete the data and close the associated account. Parents or guardians who become aware that their child has registered an account on our platform are urged to contact our support team immediately.

We1wi reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new service features. The latest version of this policy is always available on this page with the update date clearly displayed.

For material or significant changes, we will notify you via email or in-platform notification at least 14 days before the changes take effect. Your continued use of the we1wi platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our privacy team is ready to assist you professionally and promptly.

For inquiries related to the platform's terms of use, please visit the Terms and Conditions us. For information on responsible gaming, visit the Responsible Gaming.